RETURNS & REFUNDS
LAST UPDATED: 11 NOVEMBER 2026
Change of mind
ARCO does not accept returns or exchanges because you changed your mind, ordered the wrong size, or no longer want an item. Please review product details and sizing before purchasing.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances. Nothing in this policy limits those rights.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, contact info@arco.au with your order number, a description of the issue and, where useful, photographs. We will assess the issue and provide a remedy required by Australian Consumer Law.
Return postage
If ARCO exceptionally agrees to a discretionary return, the customer is responsible for return postage unless we agree otherwise. For returns relating to a failure to meet a consumer guarantee, ARCO will pay or reimburse reasonable return costs where required by law. Please contact us before sending an item back.
Refunds
Where a refund is required or agreed, it will generally be issued to the original payment method. Your payment provider may take additional time to process it.
Free digital magazine
ARCO Magazine is a free digital download and does not require a purchase. No refund is applicable.